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SEA_Senior Manager, Dealer Solutions | Samsung Electronics America, Inc. | New York, NY
Position Summary
This position is intended for a senior manager/engineer that is involved
in either a pre-sale or post-sale technical/consultative support role.
Individuals in this are all involved in supporting sales (pre or post)
from a technical standpoint. Individual can live anywhere in the
approximate 18 state east/northeast territory and will support 20% of
the top dealers in that area.
Common Essential Duties & Resp.
- Provides technical sales support for the development and
implementation of customer specific hardware, firmware and software
applications dealing with complex business needs.
- Develops and recommends pre-sales solutions and strategies for
connected products (networked based) analysis of customer business
goals, and existing/or new infrastructure; identifies additional product
opportunities in customer organization as needed, on a case-by-case
basis.
- Typically interfaces with customers' information technology personnel
to define business solution. may perform software systems analysis by
translating customer specific connectivity needs into software
development requirements.
- serve as a liaison with software development organizations to provide
customized software assisted/applications/solutions.
- May be responsible for generation external technical consulting
services billable to customers separate from the pre-sales support
efforts.
- When needed, provides support to customers and field service staff in
the resolution of customer equipment/networking/connectivity issues.
- Provides training on the application/networking capability of
customized business solutions to dealers, field service staff, sales and
customers (end users) as needed. May be responsible for spearheading the
launch of new products and services-hardware, solution and enabler
offerings, focusing in on market differentiators and applications
selling. Provides comprehensive technical and sales support on advanced
technologies in the network environment. Support is provided to BTA
dealers' 3rd party service providers, end-users, major accounts and
company internal staff. Develops and conducts technology and skills
development seminars as needed. Performs extensive troubleshooting
assistance dealing with customer specific hardware, firmware and
software solutions based on analysis of customer business goals. Acts as
key technical liaison for and initiates network associated solutions
training to service providers and Samsung internal field staff. May also
act as focal point for service and technical activities related to
product launch
- Provides field support activities via on-site visits.
- Develops technical solutions to problems of difficult scope and
complexity.
- Provides technical support in sales presentations, product
demonstrations, customer training and delivery of professional systems
consulting/ integration services.
Necessary Skills / Attributes
- BA or BS in Engineering or other related Technical field
- 7-10 years of progressive Printer and Multifunction Printer Solutions
experience.
- Solid command of industry and competitor products, applications and
capability
- Excellent MS office suite skills required
- Solid oral and written communication skills, with customers and
associates
- Solid application of effective presentation skills
- Certifications: A+, N+ CNE, MSCE, CDIA or industry certifications as
required
To apply for this position, please copy and paste the following link
into your browser address bar:
http://sea.contacthr.com/22132534
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